By ordering from Toko Mang Asep you agree to the terms below. Please read them before paying.
1. Seller
Toko Mang Asep is operated by [business / owner name], located at [full address of the farm/business]. Contact: WhatsApp 0852-2285-9966, email [official shop email].
2. Orders, prices, and stock
- Prices are shown in Indonesian Rupiah and may change before an order is placed.
- Stock is limited. An order is confirmed only after we receive payment.
- Product photos are illustrative; live plants may differ slightly in shape and size.
- [Pre-order terms: expected ready date, deposit or full payment]
3. Payment
- Payments are processed through Midtrans using the methods offered on the payment page.
- You have 24 hours from placing the order to pay. After that the order is cancelled automatically and the stock is released.
- We do not store your card number or payment account details.
4. Shipping
- We ship with [list of couriers] to [areas served]. Shipping cost is calculated at checkout.
- Delivery times are courier estimates, not guarantees.
- Plants are packed with [packing details, e.g. wooden crate + bubble wrap; included/charged separately].
- Plants are living goods. Long journeys can cause some leaf wilting or drop, which is not necessarily damage.
- Please make sure your address and WhatsApp number are correct. Errors in the details you provide are not our responsibility.
5. Warranty and claims
- The warranty lasts [number] days from delivery, for plants damaged or dead because of shipping.
- To claim: contact us on WhatsApp within [number] hours of delivery with an uninterrupted unboxing video and photos of the plant, plus your order number.
- Our remedy: [replacement / refund / as per policy].
- The warranty does not cover damage from improper care, late pick-up of the parcel, or natural disasters.
6. Cancellation and refunds
- Unpaid orders can be cancelled at any time.
- Paid orders: [cancellation terms before/after packing].
- Refunds are processed within [number] business days to the original payment method. Shipping cost: [who bears it].
7. Limitation of liability
We are not liable for delays or damage caused by circumstances beyond reasonable control (extreme weather, disasters, courier or payment service outages), unless the applicable law provides otherwise.
8. Site content
Photos, text, and branding on this site belong to [business name] and may not be used without written permission.
9. Changes to these terms
We may update these terms. The version shown when you place your order applies; we record that version on your order.
10. Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia. We prefer to resolve disputes amicably. If that fails, disputes are settled through [chosen district court].
11. Contact
Questions or complaints: WhatsApp 0852-2285-9966 or [official shop email].